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Knowledge Base
  • Go to datasnipper.com
  • Request support 💡
Troubleshooting
  • Getting Started with DataSnipper
  • Use cases
    • Test of Detail
    • Test of Control
    • Walkthrough
    • Financial Statement Procedure
    • General Procedures
    • Testing Methods
  • Platform
    • Snipping
    • Document Matching
    • Form Extraction
    • Find all sums
    • Document Management
    • Excel Workbook
    • Tips & Tricks
  • Add-on Modules
    • Financial Statement Suite
  • Analytics
    • Metrics Dashboard
  • Set-up
    • Installation
    • Integrations
  • Troubleshooting
    • General
    • Text Recognition (OCR)
    • License
  • Onboarding
    • Onboard firm
      Back to home
      1. Knowledge Base
      2. Troubleshooting
      • Getting Started with DataSnipper
      • Use cases
        • Test of Detail
        • Test of Control
        • Walkthrough
        • Financial Statement Procedure
        • General Procedures
        • Testing Methods
      • Platform
        • Snipping
        • Document Matching
        • Form Extraction
        • Find all sums
        • Document Management
        • Excel Workbook
        • Tips & Tricks
      • Add-on Modules
        • Financial Statement Suite
      • Analytics
        • Metrics Dashboard
      • Set-up
        • Installation
        • Integrations
      • Troubleshooting
        • General
        • Text Recognition (OCR)
        • License
      • Onboarding
        • Onboard firm

      Troubleshooting

      Have an issue? Check here first! We've provided articles and troubleshooting information for commonly asked questions on this page.

      General

      • Shared Network Drive Import Issues
      • How to check the version of DataSnipper
      • How to Re-enable Datasnipper in Excel
      • How to resolve cursor jumping to next cell after snipping
      • How to resolve issues with copying and pasting images
      • Where to find the DataSnipper log file
      • How to resolve gray screen in document viewer
      See more

      Text Recognition (OCR)

      • How to resolve non-working Text Recognition (OCR)
      • How to resolve duplicate or unexpected text showing up when making a snip
      • How to validate the functionality of DataSnipper and Text Recognition (OCR)

      License

      • How to resolve Invalid License Key messages when installing DataSnipper
      • How to resolve Expired License messages
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      • Go to datasnipper.com
      • Request support 💡
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