Co-authoring - Troubleshooting

Did you encounter the pop-up 'The source file you are trying to access is missing' while co-authoring with DataSnipper? Here are some ways to solve the issue.

Case 1: Source files are stored in non-shared location

When co-authoring, if one user imports files from a non-shared location such as their desktop, the other user(s) will encounter the popup 'The source file you are trying to access is missing' when attempting to view the Snips.

To resolve this, ensure that all users have saved the source documents in a shared location accessible to all collaborators e.g. Sharepoint.

Case 2: Source files are synced at different timings

Your shared file location e.g. SharePoint, and Excel each have their own synchronization timelines, and both need to sync properly for all source files to be visible in the Document Viewer. If this synchronization doesn't occur, users may see the popup 'The source file you are trying to access is missing.'

Don't worry - this typically resolves itself if you wait for the sync to complete.

Case 3: User(s) makes changes to the source files

Modifying the source document in its stored location can result in the pop-up 'The source file you are trying to access is missing.' When a user redacts texts, or rotates / removes pages from a document, the source file is considered modified, hence 'different' from the original file.

To resolve this issue, please ask the user who has modified the document to save the file in a shared location. You can then re-import the modified file from the shared location to resolve the issue.