This article aims to provide information on an issue which is currently present in DataSnipper v4.1.5 that can prevent users from importing documents when importing from a shared network drive.
When trying to import documents from a network drive, there is no response from DataSnipper - no window to import documents appears and it is not possible to import any documents.
We have found that this issue has been caused by some minor inconsistencies in how DataSnipper handles network drive paths. It was having trouble resolving these HTTP paths to local paths.
As of 25/01/2023, we have released a patch to address this issue and this is reflected in the v4.1.6 changelog which can be referenced here.
If your organization has noticed this issue occurring, we would encourage you to roll-out the latest update to v4.1.6 which will resolve this for you. Please reach out to your customer success manager to retrieve a link to the updated installer.
If you are concerned or apprehensive about deploying v4.1.6 to your organization, there is a workaround which could be implemented for the time being. Functionality can be restored by copying any documents intended for DataSnipper work, to your local desktop. Once the documents are on the local desktop, they can be imported into DataSnipper without issues.
Further Questions or Concerns?
If you have any further questions or concerns related to this issue, please feel free to reach out to our technical support at firstname.lastname@example.org. We will be more than happy to provide assistance on this matter.