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Knowledge Base
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  • Go to datasnipper.com
  • Request support 💡
  • 日本語
  • Português - Brasil
General
  • Getting Started with DataSnipper
  • Use cases for External Audit
    • Test of Detail
    • Test of Control
    • Walkthrough
    • Financial Statement Procedure
    • General Procedures
    • Testing Methods
    • DataSnipper's Value per Role
    • Integrations
  • Use cases for Internal Audit
    • Controls
    • Operational Audits
    • SOX Controls
    • Review and Reporting
  • Use cases for Tax
    • Transfer Pricing
    • Indirect Tax
    • Overview Tax Use Cases
    • Tax Litigation / Compliance
    • Corporate Income Tax
  • Use Cases for Financial Control
  • Use Cases for Government Audit
  • Use Cases for Advisory
  • Platform
    • Snipping
    • Document Matching
    • Document Extraction
    • Find all sums
    • DocuMine
    • Version Comparison
    • Document Management
    • Excel Workbook
    • DataSnipper Excel Online
    • WebSnip Extension
    • Tips & Tricks
  • Add-on Modules
    • Financial Statement Suite
    • UpLink
  • Analytics
    • Usage Dashboard
  • Set-up
    • Installation
    • Integrations
    • Security
    • Subscription-based License Management
    • User-level License Management
  • Troubleshooting
    • General
    • OCR (Text Recognition)
    • Co-authoring
    • License
  • Changelog
  • FAQs
      Back to home
      1. Knowledge Base
      2. Troubleshooting
      3. General
      • Getting Started with DataSnipper
      • Use cases for External Audit
        • Test of Detail
        • Test of Control
        • Walkthrough
        • Financial Statement Procedure
        • General Procedures
        • Testing Methods
        • DataSnipper's Value per Role
        • Integrations
      • Use cases for Internal Audit
        • Controls
        • Operational Audits
        • SOX Controls
        • Review and Reporting
      • Use cases for Tax
        • Transfer Pricing
        • Indirect Tax
        • Overview Tax Use Cases
        • Tax Litigation / Compliance
        • Corporate Income Tax
      • Use Cases for Financial Control
      • Use Cases for Government Audit
      • Use Cases for Advisory
      • Platform
        • Snipping
        • Document Matching
        • Document Extraction
        • Find all sums
        • DocuMine
        • Version Comparison
        • Document Management
        • Excel Workbook
        • DataSnipper Excel Online
        • WebSnip Extension
        • Tips & Tricks
      • Add-on Modules
        • Financial Statement Suite
        • UpLink
      • Analytics
        • Usage Dashboard
      • Set-up
        • Installation
        • Integrations
        • Security
        • Subscription-based License Management
        • User-level License Management
      • Troubleshooting
        • General
        • OCR (Text Recognition)
        • Co-authoring
        • License
      • Changelog
      • FAQs

      Troubleshooting

      Have an issue? Check here first! We've provided articles and troubleshooting information for commonly asked questions on this page.

      General

      • Resolving PDF Problems
      • Shared Network Drive Import Issues
      • How to check the version of DataSnipper
      • How to Re-enable Datasnipper in Excel
      • How to resolve cursor jumping to next cell after snipping
      • How to resolve issues with copying and pasting images
      • Where to find the DataSnipper log file
      • How to resolve gray screen in document viewer
      • How to enable Version Compatibility
      • File Path Length Limits in DataSnipper
      • How to Resolve Sorting Limitations with Snips in Excel
      See more

      OCR (Text Recognition)

      • How to resolve non-working OCR (Text Recognition)
      • How to resolve duplicate or unexpected text showing up when making a snip
      • How to validate the functionality of DataSnipper and Text Recognition (OCR)

      Co-authoring

      • Co-authoring - Troubleshooting
      • Step-by-Step Guide for Co-Authoring

      License

      • How to resolve Invalid License Key messages when installing DataSnipper
      • How to resolve Expired License messages
      • Troubleshooting User Login and Verification Code Issues
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      • Go to datasnipper.com
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