How to resolve missing DataSnipper instance in WebSnip Extension

Learn how to resolve missing DataSnipper instance issue in WebSnip Extension

About WebSnip Extension

Seamlessly extract and validate data from web pages. WebSnip Extension increases the credibility of your evidence by capturing the URL and timestamp of your screenshot and syncing them directly to your Excel Desktop. By eliminating manual steps and third-party apps, you can now quickly import data, reduce the chance of human errors, and create consistency in data capturing and documentation from web pages.


  • DataSnipper version 6.0 or later
  • DataSnipper or Private OCR
  • Cloud Collaboration Suite add-on module
  • Chrome or Edge Browser

Steps to solve the issue

To fix the issue of a missing DataSnipper instance, follow these steps:

1. Check if your organization has DataSnipper WebSnip Extension

  1. Open Excel Desktop and navigate to the DataSnipper tab.
  2. Click on the "Learn" dropdown menu and select "About."
  3. Look for "DataSnipper WebSnip Extension" in the list of DataSnipper products. If it's there, proceed to the next step.

2. Restart your Excel Desktop app

  1. Close Excel completely.
  2. Reopen Excel to see if the issue persists.

3. Restart your Web Browser

  1. Close the browser where WebSnip is installed entirely.
  2. Reopen the browser and try using WebSnip again to see if the issue has been resolved.

Following these steps should help resolve the problem of the missing DataSnipper instance. If the issue persists after completing these steps, please submit a support ticket.