Sign in to Alwin at app.datasnipper.com with your work email, using an email code or your organization's Single Sign-On (SSO). This article explains where to sign in, what the sign-in steps look like, and what to do if you cannot sign in.
New to Alwin? Start with Getting Started with Alwin.
Where to sign in
Always sign in at app.datasnipper.com. This one address serves every region, so there is no separate EU or US sign-in page for Alwin.
If you previously used a regional address such as app-us.datasnipper.com or app-eu.datasnipper.com, you are now taken to app.datasnipper.com the next time you sign in or refresh the page.
How to sign in
Go to app.datasnipper.com.
Enter your work email address.
Complete the sign-in method your organization uses:
Email code: check your inbox for a 6-digit code, enter it on the Verify Your Identity screen and select Continue. The code expires after 10 minutes.
Single Sign-On (SSO): you are sent to your organization's sign-in page. Sign in with your work account as usual.
If you have access to more than one DataSnipper organization (license), choose the one you want to work in. Select the organization under Continue with current organization, or pick another one under Switch to another organization.
You land on the Alwin Home page.
SSO requirement: If your organization uses SSO, the email code is not available as a backup. You must sign in through your organization's identity provider.
Note: If you have not used Alwin for 7 days, you need to sign in again.
Note: New users do not get an invitation email when they are added to Alwin. If you are an admin, tell new users to sign in at app.datasnipper.com after you add them.
If you used UpLink before
Accounts from the previous UpLink sign-in have been moved to DataSnipper's user management. This means:
You sign in at app.datasnipper.com, not at a regional address.
The sign-in steps are different from before. You no longer use a separate UpLink password. You sign in with your email and a code, or with SSO, as described above.
Uploading documents without an account
If you were asked to upload documents and do not have an Alwin account, you do not need to sign in at app.datasnipper.com. Keep using the secure link in the email you received. That link takes you to the regional upload page for your request.
Troubleshooting
I did not receive a verification code
Wait a minute, then select Resend on the Verify Your Identity screen.
Check your Spam or Junk folder, and any quarantine your organization uses.
Make sure you used the email address your organization added you with. The screen confirms that a code was sent even if that email address has not been added, so a missing code often means you have not been added yet. Ask your admin to check.
If your code is older than 10 minutes, start the sign-in again to get a new one.
If your organization uses SSO, you will not receive a code. Sign in through your organization's sign-in page instead.
If codes still do not arrive, ask your IT team to allow emails from [email protected].
I requested several codes and none of them work
Email codes are rate limited to a few requests per minute from the same network. Requesting several codes quickly can hit this limit.
Solution: Wait about 15 seconds, then start the sign-in again. If your organization uses SSO, sign in with SSO instead.
I see "User not found" or "Login failed"
Check the address in your browser. If it is anything other than app.datasnipper.com (for example app-us.datasnipper.com or app-eu.datasnipper.com), go to app.datasnipper.com and sign in again.
If you are on app.datasnipper.com and still see the error, your account may not have Alwin access yet. Ask your admin to confirm you have been added and given the Member role or higher in Alwin. People added through ManageDS start as Viewer, which is not enough to work in Alwin.
If your admin confirms you are set up correctly and the error continues, ask them to remove you from the license and invite you again, then try signing in again.
I am on the wrong address or region
Alwin has a single sign-in address for all regions: app.datasnipper.com. Your organization's data region does not change where you sign in.
Solution: If a bookmark takes you to a regional address, update it to app.datasnipper.com.
Note: The only exception is uploading documents without an account. In that case, use the secure link in your email.
I signed in but cannot see what I expect
Solution: If your admin has just changed your Alwin platform role, sign out and sign back in so your new permissions load.
If your platform role is Viewer, you cannot open or work in spaces. Ask your admin to give you Member or a higher role.
When to contact your admin or support
Contact your admin if you have not been added to your organization, if you need the Member role or higher in Alwin, or if you need to be invited again.
Contact your IT team if verification emails are blocked by your organization's email or network settings.
Contact DataSnipper support if you still cannot sign in after these steps, including SSO sign-in errors. Include your email address, your company name, the time you tried to sign in, and a screenshot of the error.