Work in Alwin is counted in Tasks. Your organization's license includes a number of Tasks for Alwin.
Is Alwin usage the same as Excel Agents messages?
No. They are counted separately:
Tasks are used by Alwin at app.datasnipper.com.
Messages are used by Excel Agents in the DataSnipper Excel add-in.
Running work in Alwin does not use your Excel Agents messages, and using Excel Agents does not use your Alwin Tasks.
Where can I see how many Tasks we have used?
In ManageDS at manage.datasnipper.com, open Consumption. For organizations with Alwin, the page shows Tasks and Messages on separate rows, with the amount included in your license, how much you have used in the selected period, and the usage threshold.
A Dashboard Owner can set who gets an email when usage passes the threshold, under Settings. The default threshold is 75%.
Alwin opens, but agents will not run
Your organization may have no active Alwin Tasks on its license. Ask your Customer Success Manager to check your license.
If you cannot see Alwin at all, or you see "Join a Space to start", see FAQs for Alwin.