Answers to common data, privacy and security questions about Alwin at app.datasnipper.com. For the official documents, see the DataSnipper Trust Center.
Is my data used to train AI models?
No. Customer data is not used to train AI models.
Where is my data stored?
Alwin runs on regional infrastructure in Europe, the United States and Australia. Your organization's data is stored in the region your license is set up in. For details on data residency and where processing takes place, see the DataSnipper Trust Center.
Your region is set when your license is created. Contact your Customer Success Manager if you are unsure which region your organization uses.
How is my data protected?
Data is encrypted at rest and in transit. This covers task data, not just files.
Access is role-based. See How roles, spaces and permissions work in Alwin.
Every action an agent takes is recorded in the task's timeline and links back to its source.
DataSnipper's SOC 2 Type II controls apply to Alwin.
Which companies process my data?
Alwin uses frontier AI models that run inside DataSnipper's existing cloud infrastructure. No new sub-processors were added for Alwin. For the full list, see Sub-processors in the Trust Center.
How long is my data kept, and how do I delete it?
You control your data. There is no fixed retention period for documents you add to Alwin. Keep what you need for as long as you need it.
You can delete tasks in Alwin at any time. Deleting a task removes its documents and the conversation with the agent.
Good to know: Excel Agents in the DataSnipper Excel add-in work differently. Excel Agents data is kept for 24 hours.
For a GDPR deletion request, contact DataSnipper support at [email protected].
Where can I find the DPA and security documentation?
Data Processing Agreement: datasnipper.com/legal/data-processing-agreement
Sub-processors: trust.datasnipper.com/subprocessors
Security notes, data retention and handling, data residency: DataSnipper Trust Center