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How to resolve issues with copying and pasting images

Fix Excel closing unexpectedly after pasting a copied image, likely caused by a conflicting Add-in interfering with the clipboard.

In rare cases, copying an image or screenshot and pasting it into Excel can cause Excel to close unexpectedly. This is a known, rare issue that depends on the IT landscape of individual organizations.

Issue summary

When you copy a screenshot or image and paste it into Excel, DataSnipper for Excel asks if you want to import it. In rare cases, selecting either option can cause Excel to close unexpectedly. We believe this may be caused by other add-ins interacting with the Windows clipboard.

How to resolve

We suspect this issue is caused by a conflicting add-in. You may be able to resolve it by disabling non-DataSnipper add-ins.

  1. Go to File, then Options, then Add-ins.

  2. Select COM Add-ins and click Go.

  3. Disable any add-ins other than DataSnipper and test whether the issue persists.

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