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Welcome to Your New Support Experience

How to get instant help via Tally, DataSnipper's AI assistant, and escalate to the support team when needed.

We have upgraded our support process to get you answers faster. Instead of waiting on a form submission, you can now get instant help via Tally, our AI Assistant.

How to get help: Click the DataSnipper logo in the bottom right corner of this page to open the support chat box.

Arrow pointing to the DataSnipper support chat button in the bottom right corner

The Tally support chat window showing Need Support, How can we help, and Send us a message

What Tally can do for you:

  • Get Instant Answers: Ask pressing questions and get immediate solutions.

  • Escalate to a Human: If your question needs a specialist, Tally will instantly create a ticket and route it to our support team.

  • Track Your Requests: You will have one central place to view and follow the status of every request.

⚠️ Don't see the chat bubble? Tally requires cookies to appear. If you do not see the icon in the bottom right:

  1. Please ensure you have accepted cookies.

  2. Refresh your browser cache or try opening this page in a different browser.

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