Updating DataSnipper follows the same process as a fresh install. The new installer does not automatically remove the previously installed version. Which steps apply depends on the version you are running now - check it in Excel via the DATASNIPPER ribbon, then Learn, then About.

For users running v25 or older, we require them to uninstall the existing version before installing the latest v26+ version. Do not run a v26+ installer over an existing v25-or-older installation. The installer does not upgrade an existing installation in place, so running it without uninstalling first leaves two DataSnipper versions registered on the same machine. If you are already on v26 or later, no uninstall is required to move to a newer v26.x release.

The Auto Updater does not upgrade DataSnipper from v25 to v26. Once v26 or later is installed, later automatic updates depend on the installed package and your organisation’s update policy. Static or fixed-version deployments use the approved installer or deployment route.

Auto-update appears stuck and no error details are available

A full PC restart or complete Windows sign-out/sign-in is a first check for an auto-update that has downloaded but has not yet applied. If you have not tried that yet, save your work, close Excel, and try one of those actions. Then reopen Excel and, if available, check the installed version under the DataSnipper ribbon → Learn → About; older versions may use Info → About. Closing and reopening Excel or locking Windows is not a full session refresh. An error code or the exact old version is not needed to try this first check; a restart is not a guaranteed fix for every updater failure. If you cannot check the version, you can still request the approved installer described below.

If auto-update still fails or you cannot confirm whether it applied, you can request your organisation’s approved installer without an exact error code or version number. Ask your DataSnipper administrator, champion or IT team to obtain the correct package for your device, or request the installation link from your CSM. IT can confirm the installed package and any required uninstall step before installation. For a Windows installer that your organisation permits you to run yourself, save your work, close Excel, download and unzip the supplied package, and run Setup.msi using the installer steps below. For managed or virtual environments, ask IT to use its approved deployment method. Static or fixed-version deployments and the v25-to-v26 migration use this route. IT can also check whether auto-updates are supported and investigate the updater service, deployment restrictions and network access.

To update using an installer:

If DataSnipper does not appear in Windows Settings:

If you are unable to uninstall or repair DataSnipper after following these steps, contact your IT team.